Refund Policy

01 About this policy

This policy explains when you can get a refund for anything you buy from OnlinePCApps. It works alongside our Terms of Service and applies to every paid product and licence sold on onlinepcapps.com.

We want you to buy with confidence. If a paid product is not right for you, this page tells you where you stand and what to do next.

02 Free apps

Most apps on OnlinePCApps are free to use. There is no charge, no account and nothing to refund. You can open, convert and view files in your browser without paying anything.

This policy only matters once you buy a paid product. Everything below applies to those purchases.

03 Paid products and licences

Some tools have paid features or a separate desktop version with a paid licence. When you buy one, you pay for the licence described at checkout, and these refund terms apply to that purchase.

The features, platform requirements and price of a paid product are shown on its own page before you buy. Please check them, because they tell you what the licence includes.

04 Our money-back guarantee

We offer a money-back guarantee within [refund window, for example 30 days] of your purchase. If a paid product does not work for you in that time, you can ask for a refund under the conditions below.

The window gives you time to test the product on your own files and confirm it does what you need before you commit.

05 What qualifies for a refund

You qualify for a refund inside the guarantee window when any of the following apply:

• the product does not perform a core function described on its product page
• a technical fault stops you using it and our support team cannot resolve it
• you were charged in error, for example a duplicate payment or a charge for something you did not order

We look at the specifics of your case rather than applying a blanket no. If your situation is reasonable and inside the window, we will sort it out.

06 What does not qualify

Some situations fall outside the guarantee. A refund is not available when:

• the guarantee window has passed
• you have breached our Terms of Service or the product licence
• you no longer need the product, after it has worked as described
• the problem is caused by your own hardware, operating system or a conflict with other software, and the product otherwise works as described
• you bought the product knowing about a limitation that was stated clearly before purchase

A change of mind on its own is not grounds for a refund once the product has done what its page promised. Even so, if your case sits near the edge, contact us and explain it. We try to be fair.

07 How to request a refund

To request a refund, email support@onlinepcapps.com from the address you used to buy, and include:

• your order or receipt number
• the product name
• a short description of the problem

Sending these details in your first message helps us process the request quickly. If you cannot find your order number, send whatever proof of purchase you have and we will trace the rest.

08 How and when you are refunded

Once we approve a refund, we return the money to your original payment method. Refunds are issued within [processing time, for example 5 to 10 business days], though your bank or card provider may take a little longer to show it.

We refund in the same currency you paid. Any licence tied to the refunded purchase stops working once the refund is issued, so please uninstall the product if you no longer hold a valid licence.

09 Try before you buy

Where a paid product offers a free trial or a limited free version, use it before you buy. The trial shows you how the product handles your own files, which is the surest way to confirm it fits your needs.

Trying the product first is also the best way to avoid a refund request later. If the trial does what you need, the paid version will too.

10 Changes to this policy

We may update this refund policy as our products or the law change. The version on this page is the one that applies to a purchase made while it is live. Please read it before you buy.

11 Contact us

If you have any questions about refunds or a specific charge, we are glad to help.